MN
Mxolisi N

1 reviews | Active since Jan 2013

28 May 2015, 02:22

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We have tried opening a business account for more than 3 months now online. Sent all required documents, I was told to resend them 3 times already. Then ended up going to the branch three weeks ago and Menzi tried to assist us the Reeds branch but he couldn't then he called the guys who are working with business accounts registration we got hold of Morne who promised that by Monday our account will be active but didn't deliver as promised. We sent all documents from the branch from the start and Menzi was so helpful in that instance. Monday we sent Morne Welgemoed and Ismail Essopjee an email to find out what is happening with the account and they didn't respond. I feel so helpless please assist

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply28 May 2015, 09:08
Official
Hello MxoN,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 691953

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)