Physical Address Recorded on Cheque and Loan Statements

<p>I had changed my physical address a long time ago at a Branch and I still see that all my Cheque and Loan Statements still have the incorrect address recorded on them. I only receive these via email and none have been received via post.</p> <p> </p> <p>I sent a request to *** and have received the following reference number: SD***</p> <p> </p> <p>This is the response I get from a Meeckyle Petersen:</p> <p> </p> <p>Thank you for your email.<br /> <br /> In terms of the KYC (Know-Your-Customer) requirements of FICA (the Financial Intelligence Centre Act) First National Bank is required to validate customer information using an approved document to verify residential address.<br /> <br /> This document should reflect at least your initial(s) and surname and your (physical) residential address (not older than 3 months). For this reason, you would need to physically submit this document with your original Identification document (ID) to your nearest FNB branch and it cannot be done electronically or telephonically.</p> <p> </p> <p>Which part of my request was not understood for me to get a copy paste standard response from this individual? I updated my details this should have been updated on my profile accordingly. I do not have any bills to suffice as proof of address and I am not going to now go back to a bank to have this completed when it should have been done the first time. This needs to be resolved by FNB and my correct address should reflect on my statements.</p>