Phoning the FNB call center is a nightmare!

Phoning the FNB call center is a absolute nightmare! I've literally spent HOURS on the phone trying to get simple answers. Today again, just to find out how to extend the bond on my home loan, I was passed from one person to another five times, just to have the line go dead, after holding on for 10 minutes. And that happened twice! They don't care - this is how it has been since I've been with FNB for the past 3 years. No complaints have made any difference. I dread phoning them. I dread going to a branch.