Phone lost connection and the company is doing nothing to resolve the issue

<p>This is the second complaint I'm making against FNB Connect (see https://hellopeter.com/first-national-bank/reviews/the-worst-customer-experience-i-ve-had-has-been-with-fnb-connect- ********** ).</p> <p> </p> <p>This is my latest complaint:</p> <p>- On Sunday my phone lost all signal.<br />- There was no support after 13 00 on Sunday, when I managed to get hold of another phone in order to get hold of support. Having such limited support is unacceptable.<br />- Today I called support and after resetting my profile and verifying that the problem was not my phone, I was told that I could log a ticket but to do so I would need a number on the inside of my phone behind the battery. My phone doesn't have a removable battery so I couldn't get the number and they refused to log my ticket. This is unacceptable, because the phone I'm using is irrelevant. They also said that if I did log a ticket I should expect resolution in a week, which is an unacceptable amount of time.</p> <p>- they said I should go into a branch but there are no branches in the city centre where I work and branches all close before 5 30pm so there is no way I can get there after work before they close. That there are no other options available to me is unacceptable.</p> <p> </p> <p>What I would like to happen:</p> <p>- Bring back connection to my sim card within 24 hours.</p> <p> </p> <p> </p> <p>If no genuine attempt is make within the next 24 hours to resolve this problem, considering also my past unacceptable experience with FNB Connect (see my previous complaint), I'm going to lodge a complaint with the Office of the Consumer Protector.</p>