Phishing

With utmost respect, deep hurt and disappointment I write this article as S S Constable Alarms' Sole Trader. I was very disappointed in service delivery as I was abroad during December and January my business account was hacked and money was withdrawn without my consent from South Africa as I was overseas I picked up on my bank statements that money was hacked and launched a complaint online. I was then notified that after 7 working days my money would be recovered as this really put me in vulnerable position abroad as I was left stranded by FNB. I did not get an answer at all and was told to wait another business day until now no feedback was given me but instead I received a lawyer's letter that my account is in arrears due to this and still no payments were made to my account but the account now went in arrears due to this. I am back in the country currently planning my next trip again and put in a ***** case with FNB. I hope this matter can be resolved urgently as I am waiting more than 2 months now without any reply from FNB and my money can be recovered. I am really disappointed in First National Bank's customer service and really regret the day I opened an account with them.