Philip viviers from fnb home loans takes a week to respond to emails

I'm trying to take advantage of low interest rates and desperate sellers to buy a 2nd house.

I currently have a bond with fnb. I've paid off almost a third of it in 1 year. The current value is about 40% of the property's value.

I figure I could rent out the first and buy myself a larger home. I can afford it. If I can't, I sell my first for at minimum double the bond value, up to 3x the bond value which is the going rate.

I apply for pre approval and get assigned phillip vIviers from the home loan department. Only problem is Philip doesn't like responding to emails. It's been a week since the last time I heard from him.

As you can imagine, I've found something I like and I'm trying to get everything in place with my bank before I move to a different bank. Philip taking his sweet time to respond to emails is kinda ruining that for me.

So could you please have phillip respond to my emails and figure something out about how to keep my business, or better yet please assign a different sales rep.

If I don't have an acceptable resolution by the end of this week, I'm moving my accounts elsewhere