phatetic service at FNB

1stly a consultant from FNB came to my office and informing how wonderful FNB is with ebucks etc. then she made a hole lot of errors when opening accounts for me and my kids. I forgave here for that. last week I went into the bank and it took an hour for me to see a consultant with regards to an application for a home loan. note only 3 people before me at the bank. I had filled in the application at the bank for the home loan and then went to ABSA and STD bank thereafter for the same reason. At ABSA it took 5 min to see a consultant and STD bank took 10 min. Guess what yesterday I receive an email from FNB stating I should refill all the docs which had been filled in at their branch.guess what STD bank already have approved the bond and ABSA has already pre approved a bond whilst FNB still looking for paperwork. im glad I didn't close my STD and ABSA bank accounts but im sure considering closing the FNB account.