Petty and Maliciously Compliant

Hello Peter, my name is Paul.

Once again, I have to resort to this forum to resolve my issue.

I have an existing Debit Order Dispute on my account. However, the debit order has gone off the past two months as the creditor in question has changed the amount debited. Thus I have to contact FNB each time the debit order goes off to reverse the debit order.

Last month consultant named Lungelolakhe assisted me like a star. After I had sent a total of two messages, this consultant already and immediately reversed the debit order. What a pleasure.

This morning however, the debit order went off again, and I thought I thought I could easily reverse the charge. Oh Gosh, I was very wrong. This morning I sent my request and was directed to a person named MIKATEKO. Im not sure who trained this consultant. This consultant was being MALICIOUSLY COMPLIANT. There must have been about 6 back and forth messages regarding the format of the date of the debit order. Then advised me it takes 24 hours to reverse debit orders. When I asked for a manager, I was brushed off.

How is it that I can have such different experiences when dealing with the same department. Im not sure if training is the issue here or if the consultant this morning woke up on the wrong side of the bed.

And the worst part, I recently signed up to be a private client. I have received no info pack on what benefits there are. I have not been informed of who my dedicated banker is and with service like I received this morning, it seems being a Private Banker is a **** for FNB to get more revenue without doing anything in return.

Pull up your socks FNB!