Petrol Card: Complaint

I ordered a petrol card on 3 August at Boulders branch. I was informed that it would take up to 7 working days to have the card delivered. The following week the courier company contacted me to confirm delivery address and I asked them to have it delivered at the Queenstown branch. I was advised that the card will be ready for collection on 14 August. When I visited the branch on the 15, I was told that there card had not arrived and I should wait for an sms notification. I liaised with business desk on two occasions to track card, on the second attempt 21 August, business desk confirmed that the card was "honoured" by Queenstown branch on the 16th and they offered to transfer my call to the branch. The branch said the card is not there and I should wait for an sms.

Can someone just tell me where the card is??????