PETROL CARD

This bank is beyond useless!!!!!!! I took a petrol card with this useless bank few months ago. Fastforward I try pour petrol at Engen it says no authorization funny thing is when i use it for tollgates it goes through. I go check on my App it doesnt appear. I call the call centre Im transferred to 15 different departments and finally when i get through i'm told they are checking and put me on hold for a good 30 minutes. This is a financial institution and if you provide a financial product to clientS you should advise a client should you discontinue a service or cancel that product. Besides having to endure exhorbitant bank charges and reversing ********** bank charges this bank is absolutely useless!!