TE
Tyrone E

1 reviews | Active since Jul 2011

04 Feb 2016, 21:53

Petro card charges doubled without notice

I have an FNB Petro card which is linked to my credit card. All the pricing guides online tell you that it costs R25 per month (for platinum card holders)<br> <br> Out of nowhere this month without any notice, the charge is now R50! While this may not be a lot of money - it is the principle that bugs me.<br> <br> FNB - how can you charge double for the same thing without notifying your customers?<br> <br> See the following for a history of charges for the Petro card: [URL Removed]

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply05 Feb 2016, 08:27
Official
Hello TriGGeReD,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 863107.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)