Petro card

Firstly, my card's chip did not work, so on 18 May 2019 went in to order a new card. Got the card the 28th of June 2019 after I had to phone and ask why my card has not been delivered. ****py courier company because I also had to supply my detail all over again. Secondly, the new card was activated as per the letter that came with the card. When I tried to pay for my car service it was declined, because I can not pay for a car service, with my petro card, at that merchant. My wife had to pay with her card, now I can't get the money out of my petro card to pay her back, you can't help me in that way. So in effect I have to tell my wife she lost that money because my petro card is useless!!!!!!!! If I miss one payment to you, you want to black list me and heaven knows what else but you, all of a sudden cant transfer funds to me from that card so I can pay the people, who actually helped me. Next time I will do that with you too, sorry I cant pay you the money because the person I helped cant pay it back, see how that sits with you. In the past you transferred the money from that account to my cheque account and I could pay er back, with a R200 admin fee from your side. Now you cant. So who can my wife claim the money she paid? I work on a budget. I have to pay for meat that I have ordered but hell, I cant pay that with the money in my Petro card since it is not car related but I still need to pay my wife back, what the hell??????????????