1 reviews | Active since Oct 2010
Personal Marketing despite being registers on DMASA
<p>I have been called by FNB more than 3 times this week for personal marketing purposes despite the fact that I am registered at DMASA. I have asked all of them to ensure that my number get off the list… which generally works but this time round more calls followed. The last call was from Durban and they told me that they will not be able to get my number off all the list as requested.</p>
Hi Melinda
What I cannot understand is why I have to spend the time to actually inform you of all this information while your company can so easily give my information out? For working purposes I get a lot of calls from various sources so allocating which ones were yours is extremely time consuming and that time I seriously do not have to spend on a mistake which is made by your company! I am sure you will be able to get my information off your system if you really intend to solve this problem. I sincerely hope that you have your company has a proper system in place to ensure that you do keep track of calls made. Furthermore you cannot go down on the person making the call as they only make the call to the numbers on their list. The root cause of the problem should be address and the root cause in this case is – how and why was my information on the lists sent out to the call centres? As far as I know Hello Peter sends the business in question the information of the complainer. So please use that information to solve your issue.
Hi Melinda
What I cannot understand is why I have to spend the time to actually inform you of all this information while your company can so easily give my information out? For working purposes I get a lot of calls from various sources so allocating which ones were yours is extremely time consuming and that time I seriously do not have to spend on a mistake which is made by your company! I am sure you will be able to get my information off your system if you really intend to solve this problem. I sincerely hope that you have your company has a proper system in place to ensure that you do keep track of calls made. Furthermore you cannot go down on the person making the call as they only make the call to the numbers on their list. The root cause of the problem should be address and the root cause in this case is – how and why was my information on the lists sent out to the call centres? As far as I know Hello Peter sends the business in question the information of the complainer. So please use that information to solve your issue.
Melinda...
I have since our discussion above received another two Personal Marketing emails.... seriously??????
Melinda...
I have since our discussion above received another two Personal Marketing emails.... seriously??????
and Another mail.... strangely enough it was remarked by one of my colleges that they have the same issue.....
and Another mail.... strangely enough it was remarked by one of my colleges that they have the same issue.....
and another mail...
so my new year’s resolution will be to change banks completely and make sure all my friends, relatives and whoever else I come across know that they should not consider FNB…
and another mail...
so my new year’s resolution will be to change banks completely and make sure all my friends, relatives and whoever else I come across know that they should not consider FNB…