Personal Loans Call Centre

I have been trying to contact the FNB Personal Loans department for a week, I phone everyday and have been placed on hold everyday for more than an hour and no one answers the phone. I have a very important issue to deal with. The poeple at the branch said there is nothing they can do for me and also put me on the phone where I was placed on hold for more than an hour yet again. This is pathetic and highly unprofessional for a bank who asks " how can we help you " ya right how can you help me if your employees don't answer the phone. If I am not contacted and my issue not resolved in the next 2 days I am switching to a bank that can help me.