Personal Loan- Rather use another bank/institute

Utterly poor service from FNB. It's a pity ZERO STARS aren't avaliable

Personal loan was paid in full (according to the Settlement Letter) on 24th of March. On the 25th "Monthly Fees" were charged to my account. I did an inquire via the Secure Chat only to hear that the Fees were charged after the payment was received and they will send it to collections to be resolved. An agent informed me that the loan has been closed, that I don't need to be concerned about the amount charged for services, and that the account is closed and will disappear from my app soon.

Only to notice a premium being deducted from my Savings account at month -end. I inquired about this, and they said a refund will be processed and money should be paid back within 3-5 working days. A refund was received but it was a short payment of almost R600. Once again I inquired via the Secure Chat option of FNB, only to be informed that: - Interest was charged because the full payment was only received on the 25th of March. The lady was so "kind" to send me the Statement line "indicating" this - Only the date noted was ***4. No answer could be given as to why the interest was still charged if even the STATEMENT indicated that the payment was made on the 24th? - She informed me also that the Settlement letter indicate that Interest can still be charged: I have not been able to see where on the statement this is indicated.

I feel FNB is blatantly *****ing from their clients, they have poorly trained agents that are not able to assist with inquiries and provide sub optimal answers and solutions. Further more they are wasting client's time, because no solution or acceptable explanation can be given as to why the, fees were charged, money was deducted or short payment was made...

Poor services!!