Personal Loan Query

I have a query regarding my personal loan that has been dragging since last year , thus far i have spoken to five consultant who have been very unhelpful particularly on Siyanda Conco ( who was extremely) even went to the lenghth of telling me that he can be rude( he hung up). You consultants also busk on the glory of working from home ( they even tell us straight) when one request to be transfered to a senior personel( the hang up - i dont know how you management deals with the list of so much abandoned calls( really doesnt it hamper with productivity? Like . Worse i am now on your secure chat and also not getting any joy . Your consultants are not being very uhelpful. ..the matter is so easy ( why did you FNB stop debiting while the process was not complete. 2. Around december i requested for you to debit as there are funds readily available , to these day you havent done so while the account is generating interest.. not sure who is liable as i know that i am not...last but not least i am not even getting a call back from you to acknowledge my querying