Personal loan paid without my acceptance

I app**** for a loan, and confirmed with the agent Itumileng that I would have 5 days to accept the loan once it was approved or not... After accepting the loan would then be paid.... I sent my proof of address, and the funds were immediately paid into my account.... itumilendg said there was nothing she could do.....?????<br> <br> I was on the phone for over an hour yesterday to various departments... arranging for the loan to be reversed and the initiation fee waived, as this was not my error.... i was then put through to collections who told me they could not debit the amount, and that I had to do a transfer.... which I did.. and that they would close the loan and remove the charge..... I then called a 3rd person in the afternoon to confirm i had transferred and that the account should now be closed... it still hasnt been done