TD
To D
1 reviews | Active since Aug 2016
13 Jul 2019, 21:38
Personal Loan paid up letter and account closure
I settled a personal loan account *** on the 12 of July 2019. I spoke to one of FNB agent, she promised to send a paid letter and close the account. Suprisingly, today an amount my loan account has been debited with R65 for interest charged. Why should you continue to charge me interest when i had settled my account. Please i want this account closed without delay. Why is it you don't want your clients to settle their accounts. I wouldn't recommend anyone to apply an loan from you.
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FNB (First National Bank)'s replyOfficial
15 Jul 2019, 09:34Good day Milton Chinogwenya,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply15 Jul 2019, 09:34
Official
Good day Milton Chinogwenya,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***