Personal Loan Division

<p>Did an online application have been pre-approved went into FNB branch in Bellville, handed all the required documents in for verification. 5 hours later and 3 phone calls NO success as it seems people working at FNB Personal Loan Division is not capable of assisting clients or they are on lunch whereby within an hour client have still not been contacted by die person busy with the application and no-one else can give me feedback.</p> <p> </p> <p>Seriously FNB gives "excellent" client service - NOT. How many times does an FNB client have to call in before being assisted? or is it just a waste of time to do business through FNB?</p>