Personal Loan Deduction

Good morning, at the start of the month I got a notification saying that my FNB Personal Loan debit order was stopped, which I found weird but I was also okay with because I could just do a direct transfer.

I waited until yesterday (the 25th) to see if it was a mistake, and throughout yesterday my PL debit did not go off, i.e. I had no deductions from my account. I then decided to transfer the money directly because I did not want to be in default and have never been in default.

I woke up this morning to find out that the debit did happen on todays date (the 26th)? I’ve been waiting on the secure chat since 08:08 this morning to have this dealt with but I am still waiting to even get an answer! This is ridiculous especially when you pay a fee to have this service!

This can be easily resolved, all I want is either the transfer or debit to be reversed so that only 1 payment is made for the month instead of two payments. All I want is someone to answer me on the chat, and not to wait another 2 hours!