Personal loan declined

Good day. I app**** for a personal loan this morning which was approved for R70 000. I have also chosen to consolidate debt (Markhams) account and have the rest paid out. I have sent my latest payslip, id copy and proof of address to [Email Removed] it always come to this point only to receive an SMS later stating it has been declined. The repayment amount is well within my budget and I can comfortably afford and repay the installements. I have a good credit record as well and for the last 10-12 months have not missed any payments due to by my creditors. Can someone please assist me I am very disappointed