PERSONAL LOAN DEBIT TOOK AFTER ACCOUNT WAS SETTLED

Item: FNB (First National Bank)
Rating: 1
Author: Natalie P

My personal loan was settled on the 13th of December yet on the 15th of December you took a debit order of my account . I have been trying since the 15th of December to phone your call centre to get the transaction to be reversed and to refund my monies back into my account, your call centre does not answer any phone calls as today I have been on hold twice for over 30 minutes without any answer.

I want my money returned to asap and I see you have another debit order scheduled on the same account for the 28th of December this also has to be taken off.

Helpful (0)

Replies (2)

Natalie P's updateReviewer Update

18 Dec 2017, 11:07

And when you eventually pick up the phone then you pretend that you can't hear me speaking even through you answered my question, your service is pathetic to say the last

Natalie P's update18 Dec 2017, 11:07

Reviewer Update

And when you eventually pick up the phone then you pretend that you can't hear me speaking even through you answered my question, your service is pathetic to say the last

FNB (First National Bank)'s replyOfficial

18 Dec 2017, 11:59

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to FNB Loans Department to address the service failure as well assist with the reversal of the debit order. I have requested that they provide feedback.

The reference number is ***NF.

Regards

Hello Peter Complaints

Naomi Petersen

*** (option one)

FNB (First National Bank)'s reply18 Dec 2017, 11:59

Official