1 reviews | Active since May 2018
Personal loan complaint
I recently settled my personal loan account. After the account was settled they still deducted the installment from my account and they stated that I had to pay R883 for 27 months. The balance on the account is R0 but still I have to pay monthly fees. There after I phoned the personal loans dept where I waited for 30min for my call to be answered only to be answered by someone who didn't speak and then ended the call. I also asked them to contact me regarding this, but no one contacted me. I am so sick of this incompetence.
Good day Monique le Roux,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Loans department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Monique le Roux,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Loans department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)