SM
Sunette M

1 reviews | Active since Dec 2016

02 Dec 2016, 20:18

Personal loan arrears

<p>Hi </p> <p>I have been making arrangements for payment for the outstanding amount. The total outstanding amount was deducted from my account today and it was not agreed upon. , i have not been notified what the amount was or that the whole amount will be deducted. Ive phoned to reverse the transaction but have been told that it cant be reversed. I would appreciate it if you can fix this as i need this money back urgently.</p> <p> </p>

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Dec 2016, 09:06
Official

Good Day

I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)

FNB (First National Bank)
FNB (First National Bank)'s reply03 Dec 2016, 09:06
Official

Good Day

I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)