Personal Loan and Private Banking division - Terrible Service!

App**** for a student loan through my private banker on Friday the 1st of Dec.I made sure she knows it is urgent as the University needs a deposit by 7 Dec. I got response from her insinuating that the application is in on the same day.

Monday the 4th after getting tired of being given the run around from my private bankers colleagues, I call FNB Loans myself, just to find out there was never an application in.

I decided to take over the process myself and deal with the personal loans department myself as the people from Private banking make promises to get back to me at certain times but never does.

I spent hours this week on the phone with numerous consultants and get given the run round daily. The day before my deposit date expires, I get asked for more supporting documents.

I provide them with these documents, some of which I have provided from the start. They turned down my loan and when I try and speak to the people who make these decisions to provide info that might make them reconsider my application, I am on hold for 31 minutes now.

I could have app**** for this loan through another bank in the week they took just to decline.

I am not complaining about my loan getting turned down. I am complaining because I had to call in every day, just for them to tell me that they need documents that I have sent them long ago. I am complaining because every single person I spoke to during this whole process promised to get back to me within certain time frames and NEVER did.

I am a broker and work with clients. People like to know whats going on, even if you just phone and tell them that things might be delayed. I was ONLY talking good of FNB, but this experience put me off completely. I pay a ridiculous banking fee for private banking, FOR WHAT????

NOBODY stood up and tried to assist me to make things happen, even though I called in all the time and followed up.

I am disgusted and extremely disappointed.