Personal Loan and eBucks

I have been trying for 4 months to get FNB to sort out a personal loan and ebucks issue that i am having. The personal loan is a student loan for my niece, who is now qualified and she is paying this loan back monthly. The problem is that we have tried to change the debit order date to the 26th of a month, since she is with Nedbank and the debit order only reflects with FNB about the 2nd or 3rd of the following month. With this happening EVERY month I am being told that I wont be receiving ebucks, as my personal loan account is not in good standing! I have tried calling and was put through to 7 different departments and no one could assist. I then tried secure chat and was put through to 5 different people and I eventually gave up as they actually didn't even understand my complaint. How is this even possible, are these people not trained? Absolutely pathetic. With this last attempt to sort out FNB’s mistake, I even went into the bank to see if they could get it right. I then received a message to say that this had been changed, so the debit order would go off on the 26th of a month, but I guess I was asking for too much, as once again this has not happened this month (October)! Needless to say, I now wont receive my ebucks again. There are still 35 months/instalments of this student loan, does this mean I will be having to do this whole process another 35 times, and all because of FNB's incompetence!

Please is there someone who knows what is going on, or who is able to sort this out AGAIN, maybe 4th time lucky!

I need this to be sorted out urgently, as I desperately need my ebucks, especially with Christmas shopping etc. I really don’t want to waste my time and my money over Christmas doing this for a 5th time!

Sandra Gail Dand ***