TS
TYRONE S

1 reviews | Active since Jun 2015

29 Jun 2015, 09:41

PERSONAL LOAN

Good day,<br> <br> On Saturday I went to FNB to apply for a consolidated loan, I was assisted and was told I qualify for R17 500 and settle Capitec Bank. I accepted and signed the Loan Agreement, please see attached.<br> <br> Saturday afternoon I received a message saying the loan was unsuccessful , I am so much disappointed with FNB being so cruel and unprofessional.<br> <br> Tell a person your loan is approved and making me happy and start with the plan I had just to be told afterwards its unsuccessful.<br> <br> I want the contact details of your CEO and tell him about the poor service, I then want to take all my accounts away from FNB as you really has disappointed me, I will also send this mail to the Ombudsman complaining that you grand people loans and withdraw it again.<br> <br> I'm deeply saddened as you left me in a predicament.<br>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Jun 2015, 11:53
Official
Hello MONDE10,

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to FNB Loans who will contact you shortly.

Complaint reference 712044.

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)