Personal loan

FNB has deducted my money twice i conducted them today i spoke to Thulisile she advise that she is transferring to the right department then a hold spoke to Eunice she also transferred me again then i spoke to Mayla Witte she said i must call tomorrow because the money took 24 hours to reflect were are i bank with fnb how possible is that FNB is falling me every month i had to have the run around with them concerning my money this is pathetic.