1 reviews | Active since Jan 2017

03 Jul 2017, 20:41

Personal Loan

<p>Been at 3 Different FNB Branches and have had terrible service except for FNB Grove. </p> <p>I have app**** for a Personal Loan with FNB amd there is incorrect information on their system saying one of my accounts are in arrears which i have spoken to all the ITC such as Experian, Transunion and Compuscan and They have said i have no negative information. </p> <p>I got declined due to incorrect info </p> <p>I also got Declined on Affordability when my salary is Net Salary: R30 000 and my expenses are not more than R10 000 </p> <p>At all the branches they have said to me it doesnt make sense and incorect info. So now i have done 3 attempt and declined due to incorrect information. </p> <p>I have a Private Client Credit Card and Private Client Cheque account and i dont think i have seen the good service. </p> <p>I can never get anything fixed or get hold pf my private banker. </p> <p>I dont feel that they should have an accpunt in arrears when no ITC has any account in arrears. I have now waisted 3 enquirys. </p> <p>I was at FNB The Grove and a Bank Manager said that my account is in good standing and Risk 0 and if there is No account in arrears i should be offered a loan.</p> <p>There is no account in arrears on all the ITC </p> <p>This is terrible when a lady puts the incorrect info at all branches. </p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Jul 2017, 09:35
Official

Good Day

I have logged a formal complaint on your behalf. We are already liaising with the relevant department to get resolution and to address service failure .We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: ***