GM
Gwai M

1 reviews | Active since Sept 2018

07 Sept 2018, 09:32

Personal loan

The Manager 9/7/2018

To whom it may concern

Dear Sir/ Madam Re: FNB I bring the following to your attention I went to FNB Brixton branch to apply for a loan, the purpose of the loan was to settle all my outstanding accounts and have change at least +-11000. On the 27.08.18 I went back to Brixton to ask consultant why I don't have money on my account as I received 3500 on 24.08.18.She dialled phone for me to quiry. I did not get any help and was also surprise about the loan as I told her that I will take some money to save as my child she is going to college next year. On the 28.08.18. I went to Bank city Johannesburg no help again the following day I called the loan department again for help I ask the guy who was assisting me that this can be reverted he told me that this is consolidation loan he cannot, I told him that I didn't apply for that, I went to Westgate mall(Roodepoort) still not assisted. I don't have problem with paying my debts acc.every month, I want this to be reverted, it is only one acc.that can not be reverted ,others are internal acc.

Yours faithfully Best Gwai Molelekwa ********** 361

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply07 Sept 2018, 09:44
Official

Good Day Gwai Molelekwa ,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***