Hellopeter
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AdlH
Anthea de la Harpe

1 reviews | Active since Nov 2015

21 Dec 2017, 14:42

Personal Loan

When I tried to log onto my online banking I was asked about adding an account to my profile for a personal loan, when I tried to call the call centre I was passed around from pillar to post (personal loans, general enquiries etc) where they told me the same thing, they can see the loan but cannot tell me where it comes from!!! I have also been handed over to a collections place...I was also told to go into a branch as they cannot see where this loan originates from!!!! I have never app**** for a person loan and before handing me over why did they not contact me first regarding payment. I was on the line for over an hour and when I got through to Bianca from personal loans she cut my call....I'm so disgusted with FNB and the service I have received.

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply21 Dec 2017, 15:52
Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards

Hello Peter Complaints

Naomi Petersen

*** (option one)

AdlH
Anthea de la Harpe's update28 Dec 2017, 08:46
Reviewer Update
A consultant has contacted me and has informed me that this loan is from unpaid charges from last year, 2016. Now explain to me how a R42.75 could not be claimed???? I was in no way contacted or received any written or electronic notification regarding this outstanding amount, how could a debit order not be done, but an unauthorized debit order was deducted for other cell phone charges?????I was then informed by the consultant to contact Black and Associates to make arrangements for payments for this R43! I politely refused as i dont see why I was handed over when this could have been settled with a telephone call, Please can someone give me a call to make arrangements for this money to be deducted from my account. Also the consultant could not even tell me what the charge was for????? Very disgusted with FNB service.