PERSONAL LOAD DEPT, POOR, ***********, BAD ATTITUD

on the 08/10/2015 I have paid and settled the loan with fnb, asked them to close it. up to this day I haven't received a statement or anything that confirms that this account is closed, I went to Claremont branch and was told to phone *** and request confirmation letter that account is paid in full and closed. I phone and I was transferred to numerous call centre agents, till I was with this Salwa Arnold, who told me that the branch must give me the letter, explained to her that I am from the branch, she told me there's nothing she can do for me, and she put the phone down and she had a chat with her collegues laughing out loud and making fun of my situation while I was waiting on the line, she came back and told me that I must go back to the branch and wait another half an hour, I have never experienced such a bad service with FNB since I joined as a student, she was very rude, disrespectful, ***********, unprofessional, and I would like feedback from FNB with regards to this and still waiting for someone to take ownership and responsibility to issue me with a confirmation letter for the paid up /closed status of this account.