Personal lo

I wanted to buy a car went the branch to check my credit score the lady who helped me scored me for personal loans instead of the car finance she gave me a loan, and told me to go buy the car with that loan money her own word was I should go to church street she bought her car with the loan money herself. Yesterday I settled the loan and I was promised that the payed up letter will be emailed today but still nothing yet right now I'm in the branch we called but no luck. Im in need of it as now!