LT
Leon T
1 reviews | Active since Sept 2016
23 May 2019, 15:11
Personal information at risk
For me to collect a new card from the branch you want to charge me R100. But you will courier it to me free of charge as long as I provide my personal details to a stranger.
I refuse to provided a stranger from a courier company all my personal details. Who knows where that will end up!
Not at all secure for your clienta
Helpful (0)
Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
23 May 2019, 16:00Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF
Regards, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF
Regards, Hello Peter Complaints Team
***
FNB (First National Bank)'s reply23 May 2019, 16:00
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF
Regards, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF
Regards, Hello Peter Complaints Team
***
LT
Leon T's updateReviewer Update
27 May 2019, 09:08I was rather impressed by the way FNB started to handle this complaint.
Sadly they have dropped the ball again and this time I am not sure if they can recover.
After this complaint FNB told me that they would not charge me the R100 BS and I can still go and collect my card from the branch.
This morning I get a call from the couriers wanting to deliver my card...
FNB, did you even listen to my issue? Do you even care?
I will now, instead of changing this from a complaint to a compliment, remove a star or two...
Sadly they have dropped the ball again and this time I am not sure if they can recover.
After this complaint FNB told me that they would not charge me the R100 BS and I can still go and collect my card from the branch.
This morning I get a call from the couriers wanting to deliver my card...
FNB, did you even listen to my issue? Do you even care?
I will now, instead of changing this from a complaint to a compliment, remove a star or two...
LT
Leon T's update27 May 2019, 09:08
Reviewer Update
I was rather impressed by the way FNB started to handle this complaint.
Sadly they have dropped the ball again and this time I am not sure if they can recover.
After this complaint FNB told me that they would not charge me the R100 BS and I can still go and collect my card from the branch.
This morning I get a call from the couriers wanting to deliver my card...
FNB, did you even listen to my issue? Do you even care?
I will now, instead of changing this from a complaint to a compliment, remove a star or two...
Sadly they have dropped the ball again and this time I am not sure if they can recover.
After this complaint FNB told me that they would not charge me the R100 BS and I can still go and collect my card from the branch.
This morning I get a call from the couriers wanting to deliver my card...
FNB, did you even listen to my issue? Do you even care?
I will now, instead of changing this from a complaint to a compliment, remove a star or two...