MB
Melisa B

1 reviews | Active since May 2011

29 Jan 2015, 15:47

Personal details given to third parties

The last two days I have been inundated with telemarketing phonecalls and sms's from every debt counseller/Attorney/loan shark that is in existence. When I ask where they get my details from the answer is National Consumer Database.<br> <br> I recieved another call from NBS Attorneys whereby the agent kindly explained she gets her list from the Banks!!<br> <br> I have only recently registered a bond with FNB. I explicitly marked the \do not send me marketing / do not give my details to third party"boxes on all contracts / correspondence I signed and still FNB have given my details to third parties.<br> <br> This is firstly against my will and secondly in breach of client confidentiality.<br> <br> Please remove my details with immediate effect. I HAVE NOT given you permission to give my details to every loan shark or debt counsellor. I am being harrassed!!<br> <br> """

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Jan 2015, 16:35
Official
Hello melisabek,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 613594.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)