jJ
jurgenshome J

1 reviews | Active since Jan 2017

09 May 2017, 14:35

Personal Banker For FNB Premier Clients

<p>This is my second review, or in this case a message (because they actually reply within one business day after a Hello Peter review) about the so called personal banker that FNB Premier clients are supposed to receive. Will you please respond to my latest message, as I really do need a answer. Please do not bother responding to the other older ones, I sorted them out myself. You guys did respond about two-three days later on the last one, only to tell me that they will be sending it to another department. Still waiting. Not happy FNB.<br />Anyone else wanting to go the Premier route for so called personal Banker, please don't, its not worth it. Just take the cheaper Gold option, they give the same service for much less.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply09 May 2017, 15:24
Official

Good day Mr. jurgens schoeman

Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***