Perhaps moving to a new bank is how I can help myself

I had a ***** debit that went out originally sent the forms and informed them with the chats that the service provider is not responding, filed a complaint here but no resolve

Second ***** transaction went off yesterday I submitted all paperwork including emails and no response

Third ***** transaction went off now and I had to block my profile cause I don't think fnb wants to assist at all

Why is your motto how do we help you? When you not doing any of that?