Perfect customer experience

I have A LOT of issues with banking, being a 28 year old student with no way of proving a proof of address that is accepted by banks. I have been sick and tired of Standard Bank for years and finally moved over to FNB which was a tardy process with paper work. Len-Mari eventually drove home with me to validate where I live. She stayed and hour after closing time to help me with all the extra paperwork, this is first world customer service and I am eternally grateful for having her at the closest FNB branch to me. I even suggested I can come back another day so she won't miss her lift but she insisted that she will help me out. In the end she missed her lift and not once lost the smile on her face while assisting me.