Pension Fund

Item: FNB (First National Bank)
Rating: 1
Author: Remoneilwe M

I do not understand why I need to follow people from momentum and First Rand around for weeks on end for money which is rightfully mine. Firstly no one gives any sort of feedback regarding my pension fund between the two and actually I am not sure where the issue lies or if there is just no synchronization . I would like to know when my payout will be made as I have been nothing but patient and now I feel like it's taking forever for the matter to be concluded.

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

28 Oct 2019, 13:10

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***NF

Regards

Hello Peter Complaints Team

***

FNB (First National Bank)'s reply28 Oct 2019, 13:10

Official

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***NF

Regards

Hello Peter Complaints Team

***

Remoneilwe M's updateReviewer Update

29 Oct 2019, 12:22

I am expecting human interaction and a solution, I have no business with your auto response. Now I suggest you get the people from momentum administrators to solve my issue as this is annoying

Remoneilwe M's update29 Oct 2019, 12:22

Reviewer Update

I am expecting human interaction and a solution, I have no business with your auto response. Now I suggest you get the people from momentum administrators to solve my issue as this is annoying