CN
Colin N

1 reviews | Active since Mar 2013

01 Mar 2016, 12:10

Penelized for reversal of ******* debit order

Over the last 40 days I have have amounts of R99.00 and R99.99 taken of my account from Mediplus. Beezo, Skylab and Smartsel. <br> <br> These are showing on my account has having been debited. These are all *******.<br> <br> I am told by FNB that I will have to stop them online at a cost of R5 per transaction. This is not ethical, but I was willing to sacrifice R20 to have these reversed. Upon going into my account only one of the debit orders was able to be stopped. (why? no one at FNB can tell me).<br> <br> The only thing they can do is stop it over the phone which will cost me R17.50 per transaction. This has now cost me R70.00. This is ridiculous.<br> <br> I would like to give FNB a chance to reverse these fees, which are ludicrous considering the fact that it is the FNB system that is the problem.<br> <br> Please rectify ASAP.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply01 Mar 2016, 12:28
Official
Hello colinnewman,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 880003.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)