1 reviews | Active since Mar 2009
Pending... wish my loyalty was pending
<p>Struggling to get service on the following matter:</p> <p>I made an online payment to a merchant last week. Note the following: the payment was never confirmed as the merchant declined the transaction as she did not have the stock that I wanted to make payment on. So the amount is still as "pending" on my account. So I called the bank today and they sent me a dispute form. Right!!!! There has to be a payment actually processed in order for it to be disputed!!! So FNB could you kindly just release my funds back into my account as its been a week already.</p>
Good day Ms. jaxy1983
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. jaxy1983
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Really? Its been a week already and now you adding 24-48hrs. Customer service pending as well I see
Really? Its been a week already and now you adding 24-48hrs. Customer service pending as well I see
So I sent the required document and guess the reply??? We will get back to you within 24-48hrs... no surprise there. Some advise FNB... you can't solve a problem by constantly delaying it by days. I give up on this as I am obviously wasting my time and my energy while you guys rest for 24-48hrs at a time. SOLVE THIS NOW.
So I sent the required document and guess the reply??? We will get back to you within 24-48hrs... no surprise there. Some advise FNB... you can't solve a problem by constantly delaying it by days. I give up on this as I am obviously wasting my time and my energy while you guys rest for 24-48hrs at a time. SOLVE THIS NOW.
So again I still have gotten no feedback on this matter. So i decided to phone the department where my query was logged after sending another email and receiving a another reply saying 24-48hrs, i mean really??? So the woman I spoke to looked into my query and stated there was a case number and that it was then logged as resolved. HOW CAN IT BE LOGGED AS RESOLVED IF THE MATTER IS NOT RESOLVED???? So I requested that the woman ask the person that closed this matter to contact me and again she told me give 24-48hrs for a reply. Could I please have a manager or CEO 's contact details as incompetance does not even cover it!!! :( . If you dont care about your customers why should I not close my account with FNB.
So again I still have gotten no feedback on this matter. So i decided to phone the department where my query was logged after sending another email and receiving a another reply saying 24-48hrs, i mean really??? So the woman I spoke to looked into my query and stated there was a case number and that it was then logged as resolved. HOW CAN IT BE LOGGED AS RESOLVED IF THE MATTER IS NOT RESOLVED???? So I requested that the woman ask the person that closed this matter to contact me and again she told me give 24-48hrs for a reply. Could I please have a manager or CEO 's contact details as incompetance does not even cover it!!! :( . If you dont care about your customers why should I not close my account with FNB.
This matter has still not been resolved!!!! And today I am told to fill out another form and it will take 5 to 7 working days to resolve!!! Its ridiculous and upsetting. Do you even train your employees? How can you sent me in circles for 2 weeks? And why have Hello Peter if you cant even respond???
This matter has still not been resolved!!!! And today I am told to fill out another form and it will take 5 to 7 working days to resolve!!! Its ridiculous and upsetting. Do you even train your employees? How can you sent me in circles for 2 weeks? And why have Hello Peter if you cant even respond???