1 reviews | Active since Feb 2017

24 Feb 2017, 17:40

Pending transactions

<p>I refuse to continue to lose money every month. </p> <p> </p> <p>This is serious fruad.</p> <p> </p> <p>Why are my transaction not processed as I purchase?</p> <p> </p> <p>Why must they accumulate before they get processed?</p> <p> </p> <p>The money is in my account but I end up in arrears for this pending transaction cause they not deducted as I purchase. </p> <p> </p> <p>I'm even afraid to use money I have and missing debt orders cause of these pending transaction that take daus to be processed after the purchases</p> <p> </p> <p>This is frustrating and I keep losing money. </p> <p> </p> <p>If you not going to fix this and pay my money back. I will sue cause this is fruad.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply25 Feb 2017, 08:12
Official

Good day Ms. mmathabo-bthane

Thank you for sending us your posting regarding your account. Please note that when a point of sale transaction is processed on your account it is at the merchants discretion as to when the actual transaction will be banked, hence the pending transaction feature on your account.

The alternative would be to monitor your transactions online via our online Internet banking channel or via contact centre.

For further assistance in this regard you may contact telephone banking on *** or visit your nearest FNB branch.

Thanks Regards

FNB hello Peter Complaints Resolution

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e-mail: ***