Pending Trandactions
Flowing the unfortunate system malfunction fnb had over this past weekend, I seem to be experiencing a new phenomenon with my account. All transactions made up to date are reflecting as pending, I am a little concerned that this means I will be charged again once cleared. The money deducted as soon as I used the card, my student loan went off today and I did not receive any kind of notification.
If someone could provide clarity on the matter and what to do in the event I am double charged that would be great.
Hello natassja-ribeiro,
We truly regret taking note of your experience and the frustration this has caused.
Thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Hello natassja-ribeiro,
We truly regret taking note of your experience and the frustration this has caused.
Thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)