Pending payment still pending

<p>I made a purchase from The Team Merchant at Mall of the South on 26 July. I paid using my cheque card and even though the merchant received a communications error, I received an in contact confirmation that the funds were reserved for purchase. The merchant gave me the goods in good faith and I left my contact details with the merchant, should there be any problems with the payment.</p> <p>The next morning, I received a call from the store, stating that the funds were short when they did their cash up. I logged onto my bank account and found that the transaction was listed under my pending transactions. I contacted my private banker, who gave me an authorisation code, which he said I must give to the merchant, so that they can give the code to their bank.</p> <p>I did this and the merchant informed me that they also bank with FNB. It is a week later and the transaction is still listed under my pending transactions and the bank is not providing any further communication, regardless of follow-up mails that was sent.</p> <p>Please can this be resolved, by either pushing the transaction through, or by cancelling the transaction on my account, so that I can pay by other means. </p>