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Prudence M
1 reviews | Active since Nov 2022
30 Oct 2025, 06:31
Pending online transactions
There’s absolutely something wrong that’s happening with FNB recently. 2 weeks ago I made an online transaction and didn’t receive any confirmation from the merchant. The money was out of the account, but I was advised that the it hasn’t been banked as yet. I followed up on chat and calls with less assistance until that money reflected back 4 days later. The same incident happened last night when booking a flight ticket on eDreams. Money is out, no confirmation of booking. Contacting them has proven to be a futile exercise.
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Prudence M's updateReviewer Update
04 Nov 2025, 19:07Reference number ***NF has gladly been closed by FNB whereas the issue is not resolved. Money is out of my account and the recipient has confirmed NO receipt of the funds.
I have been with FNB since 2002/3 and for the first time I just realised that it’s not as safe as it used to be.
Highly disappointing and beyond unprofessional.
By the way I received an email yesterday stating that they tried calling me and that time I had no missed call.
FNB has just proven that it’s not to be recommended to anyone who doesn’t need to be unnecessarily stressed.
I have been with FNB since 2002/3 and for the first time I just realised that it’s not as safe as it used to be.
Highly disappointing and beyond unprofessional.
By the way I received an email yesterday stating that they tried calling me and that time I had no missed call.
FNB has just proven that it’s not to be recommended to anyone who doesn’t need to be unnecessarily stressed.
PM
Prudence M's update04 Nov 2025, 19:07
Reviewer Update
Reference number ***NF has gladly been closed by FNB whereas the issue is not resolved. Money is out of my account and the recipient has confirmed NO receipt of the funds.
I have been with FNB since 2002/3 and for the first time I just realised that it’s not as safe as it used to be.
Highly disappointing and beyond unprofessional.
By the way I received an email yesterday stating that they tried calling me and that time I had no missed call.
FNB has just proven that it’s not to be recommended to anyone who doesn’t need to be unnecessarily stressed.
I have been with FNB since 2002/3 and for the first time I just realised that it’s not as safe as it used to be.
Highly disappointing and beyond unprofessional.
By the way I received an email yesterday stating that they tried calling me and that time I had no missed call.
FNB has just proven that it’s not to be recommended to anyone who doesn’t need to be unnecessarily stressed.