Pending funeral cover FNB

I have a funeral claim with FNB that is pending since the 10th of April 2025, they asked me for a missing document and I have been sending the documents every day since then, everyday I call the customer care for enquiry all they tell me is that they can see that I have submitted the documents my claim is under assessment, I make time to call and enquire every day I get the same answer with no resolution, what makes it worse is that yesterday I sent an email to FNB customer complaints because I was following the right process for complaining but no one got back to me about my complaint, all I got was the automatic email response acknowledging that they have received my email , when we take out the funeral policy it's because we really need assistance with funds for burial but it we can't get assistance within that time frame of the burial it means nothing, I'm so disappointed I thought this was going to be easy as I know FNB as a big brand in SA but wow, still waiting even the burial date has passed, I couldn't get help when I needed it the most.

Junior Manganyi