TM
Thabile M

1 reviews | Active since Nov 2016

19 Mar 2018, 07:54

Pending authorization

Can someone please contact me as I cannot complain on your site it keeps kicking me out! Can you please release the pending authorization on my business account as I am in a minus and I need to transact. I need to collect a vehicle from avis tomorrow morning and I need to deposit the relevant amount but I can’t as the account is in a negative.

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply19 Mar 2018, 10:16
Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

Regards,

Client Experience Team

Email address: ***

Tel number: ***

TM
Thabile M's update20 Mar 2018, 07:35
Reviewer Update
Complaint ref ********** NF please assist as the amount has not been adjusted like you say I’m still in access