eT
enny T

1 reviews | Active since Jan 2019

26 Nov 2019, 14:38

Pending and reserved amounts

i want clarity really because i feel ********** sometimes, i need to understand the cheque process how the pending and the reserved work.

so i have a cheque account, i swipe for something, it shows me the money is reserved with that amount but then the amount is taken fro my available amount balance and thrown into the balance. and this happens everytime i do something with my card, then when the transaction goes from pending to actually being paid, the balance decreases with that aount.

so in my understanding, the balance amount is like a container carrying all these transaction that are pending everytime i swipe.

what i do not get is why sometimes transactions that have already decreased my amount in available balance would come and debit again when the amount should be in the balance account container?

shouldnt my balance and available balance total the amount i get, lets say the salary that was paid in?

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply26 Nov 2019, 15:36
Official
Good Day 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is  ***NF

Regards

 Hello Peter Complaints Team 

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