Pending amounts not getting returned

Hi

I have made car rentals with budget car rental. I would extend my car rentals with the result the previous amount that was on hold would dissapear from my pending status. you can see the amount is still there but no name to it. I have called budget so i can have those amounts back in my account but they telling me the bank cant see it. I have all the incontact messages. I was due to go away this weekend for my husbands birthday but due to you guys fault i had to cancel as my account is sitting in the neg and the amiount that needs to be returned is R9693. Not fnb nor budget can help me I filled in a dispute but cant wait that long as I need mu money.

Below is the message I sent to budget

Hi, Rental Agreement Number ********** 85. On the 17th June I hired a car at OR Tambo, an amount of R2270.06 was placed on hold on my card, I then did a few extensions on the booking as follows and these amount was deducted. 18 June 3657.12 27 June 1315.23 30 June 1339.22 All those amount adds up to R8581.63

On the 5th June R2654.45 was returned, they told me that was the only amount on hold on my account for this specific booking and that was the deposit and the remaining was the amount that needs to be paid for the car. That seemed right so I left it.

Recieved my invoice and shows and amount of R6784.18 that was due for the rental. So to my understanding R867 was outstanding.

On the 10 July an amount of R6784.18 goes from my account which now makes a total of R12711.36 that I paid for this rental that only suppose to R6784.18.

I am tired of calling the call center as the consultants cant help me. You have now emptied out my bank account and how do you expect me to survive for the rest of the month.

If this matter is not resolved today I will take matters further.