PENDING AMOUNT

I have a problem with FNB. On 23rd January 2018 I bought a Study Guide from Practice Test Academy Online for R956. Practice Test Academy said if you are not happy with their product, you have 7 days money back guarantee. Few Minutes later I cancelled the order. The supplier voided the payment Immediately, this means it never went to them because I cancelled the order.

About two weeks later I contacted the supplier again, asking them for this refund because this money never paid back into my account. The supplier said I need to contact my bank because they voided this payment immediately, they never received this money.

On the 12th of February I received my statement from FNB, still this money was not on my statement, then on 14.02.2018 I contacted FNB asking them about this, was asked to forward any correspondences I had with the Supplier confirming that I have cancelled the order, I did that same day. I got a response back from FNB saying the turn around time is 5 working days, I never had any response, when I phone FNB I am told that this amount is still pending.

How can a refund that was done on 23.01.2018 is still not in my account, I am tired of this now, I seem not be getting any help from FNB. A month later FNB is still holding my money, can I have an urgent response please.